Refund Policy

Refund Policy for Pointers.in B2B Software and Services

Introduction

At Pointers.in, we strive to ensure satisfaction with our B2B software, platforms, services, codes, and consultancy. This Refund Policy outlines the conditions under which refunds may be requested for services provided through www.pointers.in.

1. Eligibility for Refunds

- Refunds may be considered on a case-by-case basis for services that fail to meet the agreed-upon specifications or deliverables, as outlined in your contract or agreement.
- Requests for refunds must be submitted within 7 days of service delivery or payment, whichever is later.
- Consultancy services and custom-developed codes are generally non-refundable unless otherwise specified in your agreement.

2. Non-Refundable Services

- Fees for subscription-based platforms or ongoing services are non-refundable after the billing cycle has begun.
- Any third-party costs incurred on your behalf (e.g., cloud hosting fees) are non-refundable.

3. Refund Process

- To request a refund, please email us at contact@pointers.in with details of your request, including your agreement or invoice number.
- We will review your request and respond within 5 business days. Approved refunds will be processed within 10 business days.

4. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective upon posting the revised policy on our website.

5. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at contact@pointers.in.